Frequently ask Questions.
We keep them simple for you to follow.
Q. How secure is our holiday if we book with you.
A. Your holiday is secure when you book with us. "Altogold Ltd" is and always has been totally owed by the same family as Directors. NO Banks or any other financial institutions" can tell us when or how much to pay. For your security "WE TOTALLY OWN ALTOGOLD Ltd" you can not have better. We have well over 40 years (40yrs in 1969 - 2009) of knowledge and experience and still looking to the future. But if your still not happy then book with your Credit card (not Debt Card these protect you differently)
ENQUIRY
Q. The price Quoted for your holiday is there any hidden extras?
A. No we believe strongly in transparent pricing, we offer extras e.g. Linen, Televisions, etc but we will inform you of the choices. The prices you see are for the accommodation.
Q. I want Cross channel?
A. We have a seperate pricing this covers Dover - Calais crossings with your selected Accomodation.
Q. I like to know if there is a Holiday Home (Mobile home) available for XX Persons in the following
Period: xx/xx/xx at camping place Manor Farm Interlaken?
Can you tell me what the price is in euro's please. Including everything for those 2 weeks.
and as we live in The Netherlands, what is the quickest way to make a reservation and
How can we pay etc.
A. We have the following :---- Please select you prefered option. To secure the dates we will require a deposit of 100 eur to confirm you booking. When you book we ask that you make payment into our UBS Euro Account. (Account details supplied on booking). Alternately you can send a Euro Cheque Or pay with Card Online. Final balance of your holiday would be due 8 week before the holiday start date.
Provisional requests?
Q. How long will you hold our Provisional reservation?
A. We hold provisional reservations for 5-10 days, But if you make a provisional online you can pay your deposit online, just log in.
Bookings
Q. When is our booking confirm.
A. All bookings are confirmed in writing/by Email, we strongly advised you do not reserve any "other travel untill you have our "confirmation in writing".
Q. My reservation 4 nights must I book linen?
A. YES. As part of improving the client relationship and comfort we have found short stay holidays makes often forget or do not have the space to carry the associated bed linen required. You can how ever notify us that you will bring your own and the charges will be removed (NOTE:- we will ask you to produce proof on arrival, failure will result in you paying extra for your linen).
Q. When is our final money due, what if we are Late.
A. Direct booking require money to be paid 8 weeks before departure.
A. Online booking are paid in full or by deposit ( log in to pay your final monies). Late payments will recieve one polite reminder before offering the holiday for resale.
Making Payments
Q. I've booked mobile home for 3 nights in Interlaken thru online booking. However I couldn't proceed for online payment (credit card) when I try to login using my email and password given. Can you help and advise me on this? Thank you.
A. Enter your email and login code supplied (if you do not have one please ask. NOTE we only responde to original emails only) This will access your personal page. Check your holiday details are correct and the ammounts are the agreed.
At the bottom of the page is two boxes. The left one is MAKE ANOTHER PAYMENT (BUTTON), The right one is BOX TO ENTER AMOUNT IN, Put the sum you wish to pay in EMTER AMMOUNT , box.
Press MAKE ANOTHER PAYMENT (BUTTON) and follow your credit card instructions
Q. Just need to know when and how you want me to pay the balance for our holiday.
A. You can send a Cheque for ballance (no booking fee applied). Cheques made to Altogold Ltd, Address Altogold Ltd Hillside Walk, Storrington, W Sussex, RH20 3HL.
Or you can pay with your Card Booking fee applied 2%.£1292.26 Online, Using your Customer login = ????@???? (what ever your email you supplied at time of booking. Your Pass = Supplied at time of booking. (If you lost of donot remember please ask. Note we will only respond to original emails supplied. To change the email address we will as security questions).
Travel Details
Q. What information and directions do Altogold Travel supply?
A. We supply a Holiday guide which include suggested routes from the UK and a interesting list of places to visit. also avaliable ONLINE.
A. We will keep you well informed of any changes before you leave and during your stay.
Q. How long is the journey to switzerland?
A. This is always difficult because of, the port you depart from and the route you choose, have you driven in Europe before?, how fast you travel, and Road works. There are many other factors but a rule of thumb we say if your new to driving in Europe then 10- 12 hours, Been before then 8- 10 hours but again you may wish to overnight?.. or visit freinds?
Q. Is there any motorway taxes?
A. Yes France have Peage but most french A roads are quite adiquate these days.
A. Yes Switzerland the motorway tax can be purchased before you leave but we recommend you collect one at the boarder. If you have a trailer you will require two!.
Q. I'm flying, how long will the train journey take ?
A. Your Flight + from Geneva & Zurich 3 hours. Bern 2.5 hours includes a bus, Basel -2.5 Hours
Q. Which airport would you recommend.
A. Our preferred airport would be Geneva because the railway station is easy access be warned though they close late at night till early hours. So book wisely as the trains stop for the night. Down side is that you will usually change at Bern to the Zurich train to Interlaken.
Q Is there a Bus Srevice?
A. Yes The Ideal Station is Interlaken West station. From here you catch the number 21 Route 6 Asking for Neuhaus or Manor Farm (there are two stops the best is Manor Farm. The driver will stop if ask but otherwise please push the bell on the poles near the seats.Busses run from around 0630 to 1900 after these hours the Taxi services are available (Not Free).
Q. let me know if you arrange rail travel from London to Interlaken, the cost and length of journey. Also is there a telephone number where I can contact you?.
A. Regarding travel we can arrange rail travel though we are honest (small family run business) and would happily advise you to whom we would book it through (if you get a better price then you're more than welcome to build your own package without any penalties on our accommodation (Un-like other operators).
Our personal advice for travel would depend on how many people are travelling as a guide rail is about 200 -250 GBP return per person on the cheapest route ( not using Euro tunnel). The Train is a lovely journey and takes from 16 hour to 24 hours again depending which route is taken. Flights are from as little as 120 GBP return per Adult and this can go up or down in price subject to current offers. By Ferry from (currently 19 GBP each way Norfolk line direct booking) though we do a package from 90 GBP to 130 GBP up to 5 in a car Dover Calais, but you need to add Fuel and running cost to this. (Year 2010)
Arrivals
Q. If we arrive late and the managers are in Bed what happens?
A. Normal arrival times are from 3pm onwards.
A. We not going to just leave you, If you quietly look on Our notice board outside Altogold Travel reception a welcome guide for you will be on display (with your name on as you may not be the only one who's late). Please read and you will see the route to your holiday home (we leave the Kitchen Light ON just to guide you to a warm welcoming home. Our Managers will come and see you in the morning to exchange documentations for your key and welcome you to your chosen region.
Q. We are a little lost to the region?
A. Thats just what our managers are there for, please ask for help and directions they are well informed.
Q. Can I pay with my credit card locally?
A. Yes all major cards can be used though the shops and garages are selective to which ones they accept.
Q. What the best saving we could make as a family on holiday?
A. If your children are under 16 years the the "Junior Card" It means the children travel FREE on most of the Swiss transport network for a very small fee.
Q. The junior card does it include Train Boats & cable cars.
A. YES so do not miss out.
Q. Is there any way we can see the weather forcast to plan our visits when on Holiday.
A. Yes Book a Holiday Home A ( Mobile Home A) and take advantage of the Television tune in to SF1 from around 0630 to 0900 most mornings and you will get the live views of most of Switzerland with the forward forecast its great for planning the best places to visit.
Holiday Location
At Manor Farm
Q. Is there a Swimming Pool at Manor Farm Interlaken?
A. In high season there is a Very small Splash pool Max 3m x3m and 80cm deep. (Ok for Children when attended by a Parent/ Guardian). The nearest indoor and out door Swimming pool is in Interlaken.
Q. Is the television services in the holiday homes cable or domestic broadcast.
A. The Televisions are Pal/D system connected to cable TV for Quicknet.
Departures
Q. What do I do before going Home?
A. Our managers have cleaning equipment and its ALL Free just ask, If your inventory short or you have a breakage please let us know as soon as possible. Do not forget to exchange your Key and we will always wish you a safe journey home.
Departures are by 10am
If you fell we are missing your point please email us with your question.
YOUR DEPOSIT
Q.When is the £40 pound Returnable deposit (Online booking will require to pay on arrival) be refunded,
A.The £40 returnable deposit is returned on completion of your holiday. Subject to you holiday home being left clean & tidy with no Damage. To receive the £40 just drop us a line on your Return or complete the Questionair.